Received a letter from NeuraPay? Let's find a solution together.

A company has asked us to help resolve an outstanding balance. We know this is uncomfortable — so we make it as simple as possible: transparent, fair, and discreet.

Resolve your case online Common questions
  • Swiss data protection
  • Fair instalment plans
  • No hidden fees
NeuraPay Zürich, Schweiz

An unpaid invoice is a situation. Not a judgment.

Who we are

NeuraPay is not a traditional debt collector.

We are a Swiss technology company for receivables management. Companies engage us when invoices remain unpaid. Our goal is always an out-of-court solution that fits your situation — no intimidation, at eye level.

How it works

Resolved in three steps.

1

Open the portal

Use the link in our message, or sign in with the reference number from your letter.

2

See the full picture

You see exactly what this is about: the claim, the sender, the amount, and all supporting documents — at a glance.

3

Choose your solution

Pay directly online, set up an instalment plan, or raise a dispute — the choice is yours.

Go to the portal
A look inside the portal

You see everything. Before you do anything.

1

Your progress, made visible

You see immediately where you stand: open balance, what's already resolved, and your path to being debt-free — step by step.

2

Every item, out in the open

Original amount, reminder fee, default interest: every single item is listed separately. No flat rates, nothing hidden.

3

Pay the way that suits you

Card, TWINT, or QR bill — in under a minute. Or split the amount into instalments, right in the portal.

4

The financial check

Income, fixed costs, obligations: the financial check helps find a plan that is truly sustainable — not one that overwhelms you.

5

Neura is there for you

Around the clock, confidential, and without judgment: the Neura assistant answers questions, reschedules plans, and pauses reminders when you need time.

100% online — without a single phone call
0 hidden or flat fees
24/7 access to your case in the portal
Your options

You have more options than you think.

Pay directly

Settle the outstanding amount online in minutes — by bank transfer, card, or TWINT.

01

Set up instalments

The amount is too much right now? Split it into instalments that fit your situation — directly in the portal, no phone call needed.

02

Raise a dispute

Don't recognise the claim or disagree with it? Submit your dispute in a structured way — we review it and get back to you.

03

Talk to us

Sometimes a conversation helps. Our team treats your situation confidentially and works with you towards a workable solution.

04
Our standard

Staying fair — especially when things are difficult.

Respect

We communicate at eye level. No intimidation, no threats — an outstanding balance does not make you a lesser customer.

Transparency

Every item, every step, every deadline is documented and traceable in the portal. You see the same information we do.

Discretion

Your situation is yours. We treat every case confidentially and in line with Swiss data protection law — encrypted and processed in Switzerland.

Common questions

The answers you need right now.

Why have I been contacted?
A company with an unpaid invoice has asked us to handle the resolution. You can see all details of the claim — sender, amount, and origin — in your portal at any time.
I don't recognise this claim. What should I do?
First check the details in the portal: you will see the original contract partner and the invoice details. If the claim still does not make sense to you, raise a dispute directly in the portal — we will review it carefully and get back to you.
Why are there additional costs?
If an invoice remains unpaid after its due date and a reminder, the creditor is entitled to compensation for the resulting costs, such as default damages under Swiss law. Every item is listed individually in the portal — there are no flat or hidden fees.
Can I pay in instalments?
Yes. In the portal you can choose an instalment plan that fits your situation. You see immediately how the amount is split — and you can adjust the plan with us if needed.
What happens if I don't respond?
Without a response, we are required to initiate the next steps provided by law — which can lead to additional costs. The earlier you get in touch, the more options we have together. Even if you cannot pay right now: reach out.
How is my data protected?
Your data is transmitted encrypted and processed in Switzerland — in line with the FADP and GDPR. Access is limited to those who need it to handle your case. You can find details in our privacy policy.
Still wondering?

Just ask.

Neura answers your questions — anonymously, with no sign-in, around the clock. For anything about your specific case, Neura guides you safely to the portal.

Anonymous · No case data · No sign-in
Next step

Resolve your case — it takes minutes.

In the portal you see all details of your claim and choose the solution that works for you. No waiting, no phone queues.

Open the portal You will find your reference number in every letter, email, or SMS from us.

Are you a business? Go to the business site →